Stay safe and protect your identity during COVID-19.

Stay safe and protect your identity during COVID-19

Although it may be hard to believe, cybercriminals are taking advantage of the COVID-19 pandemic to extract user information through phishing scams and by hacking into video conferences and calls.


We urge you to be vigilant and stay safe online by following these steps:


  • Pay close attention to domain names, particularly those that use suspicious, misleading, or misspelled.
  • Check the sender. Just because the sender’s address looks legitimate, it may still be a scam. Hover your mouse over the address to check if it is authentic.
  • Watch out for suspicious subject lines. Scammers often use words like “urgent”, “Coronavirus,” or “COVID-19” so you feel that immediate action is required.
  • Do not click on links unless you are confident. You can check links by hovering over them. Only click if you recognize the web address and be especially wary of .ZIP or other compressed or executable file types.
  • At work, be cautious when opening attachments or clicking links, especially if you receive an email containing a warning banner indicating that it originated from an external source.
  • Do not provide sensitive personal information (such as usernames and passwords) over email.


  • Always set a password. If possible, use a new meeting number each time.

Phone scams:

Phone scams come in many forms. A phone caller may attempt to trick you into providing financial information, access to a computer system, or private information that will be used for identity or data theft.

Here are steps you can take to help protect yourself:

  • Always confirm the identity of the caller, the person’s name, company /department, and contact details.
  • If you do not know the person and he or she is asking for sensitive or personal details, indicate that you are going to hang up and call the company to validate his or her identity.
  • Do not share sensitive data or personal details with an unsolicited caller.
  • Never provide any sensitive data or personal details unless you are certain that you know who you are talking to.
  • If in any doubt, ask the caller to put the information in writing and end the call immediately.

Please note that this advice does not in any way constitute legal or certified cyber security advice. We recommend you refer to personal and business cyber security measures for clear guidance.

While staying safe online, do you have questions about your health?

Visit your local health department’s website, the Cigna Website, the Cigna Envoy App1, the Cigna WellbeingTM App1 – or go to trusted sites such as the World Health Organization and Centers for Disease Control and Prevention.


1 The downloading and use of the Cigna Envoy App and the Cigna Wellbeing App is subject to the terms and conditions of the App and the online store from which it is downloaded. Standard mobile phone carrier and data usage charges apply.

This material is provided for informational purposes only. It is believed accurate as of the date of publication and is subject to change. Such material should not be relied upon as legal or medical advice. As always, we recommend that you consult with your independent legal and/or medical advisors. Your use of this information is at your sole risk.

Products and services are subject to availability and may not be available in all jurisdictions and are expressly excluded where prohibited by applicable law. Terms and conditions may apply.