How HR teams can help employees embrace the “new normal”.

How HR teams can help employees embrace the “new normal”

The COVID-19 pandemic has transformed the way we work. People are working virtually with greater frequency and, thanks to increased usage in technology, are maintaining connections with their colleagues.


As the world reopens and more people are heading back to work, here are two practices that HR can consider to help employees with the transition:

  • Maintain open communications with employees. Provide a safe platform for employees to raise concerns related to work, including mental well being. Recognize that this is a stressful time which may cause anxiety and nervousness, and introduce and support programs that focus on employees’ physical and emotional health needs.
  • Stay up-to-date with your local health authority for advisories and guidance. If your local health authority is encouraging people to work from home after a lockdown is lifted, check with local managers to see if such arrangements can be made to accommodate this recomendation.

Employee care must be a priority. Today more than ever, the importance of a healthy work-life balanceis paramount. As the voice of the employee, HR serves the important role of ensuring that leaders and managers are striking the right balance between maintaining productivity and the overall well being of the workforce as we transition to a new reality.

Questions about your health during the COVID-19 pandemic?

Visit your local health department’s website, the Cigna Website, the Cigna Envoy App1, 2, the Cigna WellbeingTM App1, 2 – or go to trusted sites such as the World Health Organization and Centers for Disease Control and Prevention.


1 The downloading and use of the Cigna Envoy App and the Cigna Wellbeing App is subject to the terms and conditions of the App and the online store from which it is downloaded. Standard mobile phone carrier and data usage charges apply.

2 Cigna's web-based tools, such as the Cigna Envoy app and website, are for informational purposes only and are not a substitute for proper medical care provided by a physician. The information on these tools is only a general description of benefits and not a contract.

This material is provided for informational purposes only. It is believed accurate as of the date of publication and is subject to change. Such material should not be relied upon as legal or medical advice. As always, we recommend that you consult with your independent legal and/or medical advisors. Your use of this information is at your sole risk.