Communicating with Employees during the COVID-19 Pandemic.

Communicating with Employees during the COVID-19 Pandemic

As the COVID-19 pandemic intensifies across the globe, businesses can play an important role in sharing guidance and protecting the well-being of employees and the community.


Here are some simple steps to consider:

  • Provide accurate information regularly
    Connect employees with accurate and up-to-date information from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), and your local health authority.
  • Reduce anxiety and outline the steps you are taking on behalf of your employees
    Provide clear instructions on what to do in the event of a confirmed or suspected case within your workforce, and share facts on how the virus is spread and the preventive actions you are taking to contain the transmission.
  • Reduce uncertainty
    Inform employees about the impact on operations, services, travel, supply chain, and business, so employees are aware and can plan accordingly.
  • Summarize your policies and positions
    Ensure all employees are aware of their health benefits. Let them know about paid or unpaid leave, payroll continuation, travel and group meetings.
  • Offer moral support
    As many teams need to work remotely, it’s important to ensure that employees continue to feel safe and supported. Check in regularly with your team and support each other.


Do you have more questions?

Visit your local health department’s website, the Cigna Website, the Cigna Envoy App1, the Cigna WellbeingTM App1 – or go to trusted sites such as the World Health Organization and Centers for Disease Control and Prevention.


1 The downloading and use of the Cigna Envoy App and the Cigna Wellbeing App is subject to the terms and conditions of the App and the online store from which it is downloaded. Standard mobile phone carrier and data usage charges apply.

This material is provided for informational purposes only. It is believed accurate as of the date of publication and is subject to change. Such material should not be relied upon as legal or medical advice. As always, we recommend that you consult with your independent legal and/or medical advisors. Your use of this information is at your sole risk.

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