COVID-19

How to use telehealth services.


How to use telehealth services

Telemedicine, telehealth and seeing a ‘virtual doctor’ is still a relatively new concept for many of us.

A virtual doctor is simply the name of a real life, physical doctor who you can contact via a telephone or video call.  Telehealth was originally created as a way to treat patients who were located in remote places, far away from local health facilities or in areas with shortages of medical professionals.

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While telehealth is still used to address these problems, it’s increasingly becoming a tool for convenient medical care. Today’s connected patient wants to waste less time in the waiting room at the doctor, and get immediate care for minor but urgent conditions when they need it.  What could be more beneficial during these times?

Cigna offers telemedicine services to our members based around the globe, through our partner Teladoc. For members who have Telehealth included as part of their coverage, features of this service include:

  • Access to 110+ board certified doctors with ranging specialisms 
  • Video and telephone consultations with doctors, nurses and healthcare specialists 
  • Prescriptions on common issues when medically necessary 
  • Real-time appointment scheduling 
  • Convenient alternative to doctor or clinic visits 
  • Initial assessments for COVID-19  


To access this service all you need to do is download the Cigna Wellbeing app to your mobile device. For more information see here.

Do you have more questions about telemedicine? For further information, visit: