Contact us
Whether you wish to speak to our sales team or get general help if you are already a Cigna member, we’ll get you to the right information. Our international customer service teams offer support and advice.
Contact us
Contact Your Local Customer Service Team
Have a question or need assistance? Look below to find the contact information for your local Cigna customer service team.
Member services:
Toll free number: + 800 253 70521 - Use the International Access Code for the country you are in
For example:
- Dialling from China: 00* 800 253 7052 1
- Dialling from Hong Kong: 001* 800 253 7052 1
- Dialling from UK: 00* 800 253 7052 1
Employers and Broker Sales:
+1.302.797.3564
Employee Support:
+1.302.797.3100
+1.800.441.2668
Provider Support:
+1.305.908.9211
You can also fill out this contact us form
Customer Service:
Email: ICEME@cigna.com
Company based in Middle East:
UAE: 8001 CIGNA (800124462)
Bharain: 80011309
Kuwait: 96522205069
Oman: 80074256
Qatar: 800100398
KSA: 966 920009150
Company based in North America:
UAE: 800 555333
Bharain: 80011310
Kuwait: 96522063095
Oman: 80074264
Qatar: 80074264
KSA: 800100401
Call: +852 2560 1990
Email: enquiryhk@cigna.com
Office hours: Mon-Fri 9:00 to 17:30 except public holidays.
Callers from India:
Toll-free number: 1800-102-4462
Callers outside India:
+91 22 4985 4100
(Call charges as per the caller's tariff plan will apply)
Enquiries - Group & Individual Health Insurance
Call: +65 6549 3636
Email: InfoSingapore@Cigna.com
Member Services - Group Health Insurance (Global Health Benefits)
Call (toll-free in Singapore): 800 188 6017
Call (toll-free in the United States): 800 253 7052
24-hr International Customer Care Helpline: +86 (21) 6086 3109
SELF-SERVICE PORTAL: www.cignaenvoy.com
Member Services – Individual Health Insurance (Global Health Options)
Customer care team, treatment approval, enquiries on policy information, claims and payments
Call (toll-free in Singapore): 800 186 5047
Call (toll-free in the United States): 800 835 7677
Call (toll-free in Hong Kong): 2297 5210
Call (worldwide 24/7 hotline): +44 (0) 1475 788182
Fax: +44 (0) 1475 492113
Self-service portal: www.cignaglobal.com/customer-area
Customer Service:
+34 91 418 40 40 | 93 301 06 56
If you are not an existing customer:
+34 91 418 40 60 | 93 318 04 06
Email: servicio.cliente@cigna.com
Office hours:
July and August: 08:00 to 18:00, Mon to Fri.
Rest of the year: 08:00 to 20:00, Mon to Fri.
Call: 0809-090-316
Appeal Hotline: 0800-011-709
Email: cigna_service@cigna.com
Office hours: 09:00 - 18:00
Call: +66 (0)2-853-0000
Email: cigna.customerservice@cigna.com
Office Hours: Mon-Fri 08.00-20.00 and Sat-Sun 08.30-17.30 except public holidays.
Already a member?
Select which one most applies to you and we'll direct you to the relevant customer portal for tailored support.
Envoy Member Login
e.g. member No. 12345xxx
Individual customer login
Username: Email Address
IGO or NGO or Africa member login
e.g. Reference number format is xxx/xxxxxx
Not a member yet?
Select which one most applies to you and we'll direct you to the right information