Contact us
Whether you wish to speak to our sales team or get general help if you are already a Cigna member, we’ll get you to the right information. Our international customer service teams offer support and advice.
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Whether you wish to speak to our sales team or get general help if you are already a Cigna member, we’ll get you to the right information. Our international customer service teams offer support and advice.
Have a question or need assistance? Look below to find the contact information for your local Cigna customer service team.
Member services:
Toll free number: + 800 253 70521 - Use the International Access Code for the country you are in
For example:
Employers and Broker Sales:
+1.302.797.3564
Employee Support:
+1.302.797.3100
+1.800.441.2668
Provider Support:
+1.305.908.9211
You can also fill out this contact us form
Customer Service:
Email: ICEME@cigna.com
Company based in Middle East:
UAE: 8001 CIGNA (800124462)
Bharain: 80011309
Kuwait: 96522205069
Oman: 80074256
Qatar: 800100398
KSA: 966 920009150
Company based in North America:
UAE: 800 555333
Bharain: 80011310
Kuwait: 96522063095
Oman: 80074264
Qatar: 80074264
KSA: 800100401
Call: +852 2560 1990
Email: enquiryhk@cigna.com
Office hours: Mon-Fri 9:00 to 17:30 except public holidays.
Callers from India:
Toll-free number: 1800-102-4462
Callers outside India:
+91 22 4985 4100
(Call charges as per the caller's tariff plan will apply)
Enquiries - Group & Individual Health Insurance
Call: +65 6549 3636
Email: InfoSingapore@Cigna.com
Member Services - Group Health Insurance (Global Health Benefits)
Call (toll-free in Singapore): 800 188 6017
Call (toll-free in the United States): 800 253 7052
24-hr International Customer Care Helpline: +86 (21) 6086 3109
SELF-SERVICE PORTAL: www.cignaenvoy.com
Member Services – Individual Health Insurance (Global Health Options)
Customer care team, treatment approval, enquiries on policy information, claims and payments
Call (toll-free in Singapore): 800 186 5047
Call (toll-free in the United States): 800 835 7677
Call (toll-free in Hong Kong): 2297 5210
Call (worldwide 24/7 hotline): +44 (0) 1475 788182
Fax: +44 (0) 1475 492113
Self-service portal: www.cignaglobal.com/customer-area
Customer Service:
+34 91 418 40 40 | 93 301 06 56
If you are not an existing customer:
+34 91 418 40 60 | 93 318 04 06
Email: servicio.cliente@cigna.com
Office hours:
July and August: 08:00 to 18:00, Mon to Fri.
Rest of the year: 08:00 to 20:00, Mon to Fri.
Call: 0809-090-316
Appeal Hotline: 0800-011-709
Email: cigna_service@cigna.com
Office hours: 09:00 - 18:00
Call: +66 (0)2-853-0000
Email: cigna.customerservice@cigna.com
Office Hours: Mon-Fri 08.00-20.00 and Sat-Sun 08.30-17.30 except public holidays.
Select which one most applies to you and we'll direct you to the relevant customer portal for tailored support.
Envoy Member Login
e.g. member No. 12345xxx
Individual customer login
Username: Email Address
IGO or NGO or Africa member login
e.g. Reference number format is xxx/xxxxxx
Select which one most applies to you and we'll direct you to the right information